Refund Policy
Norwich Youth Lacrosse Association (NYLA) Refund Policy (All Programs)
In order to request a refund, a written email must be sent to Norwichlacrossepresident@gmail.com with a detailed explanation for the request. After the request has been received, the NYLA Board of Directors will review it at the next scheduled Boart Meeting and decide whether to move forward with the refund and how much of the cost will be returned.
🟢 Approved Refunds
Refunds (full or prorated) will be issued in the following cases only:
• Early Withdrawal: A full refund will be given when requested in writing up to 2 weeks prior to the start of the lacrosse programs/clinics.
• Late Pre-Season Withdrawal: Requests received on or after 1 week before the scheduled opening day, but prior to opening day, will receive a 50% refund.
• Season-Ending Injury: Medical issues that prevent a player from playing the remainder of the season.
• Inability to Field a Team: If NYLA is unable to field a team due to a lack of player registrations or a lack of volunteer coaches.
🔴 No Refunds Allowed
NO refund will be given in the following cases:
• Team/Staff Dissatisfaction: Unhappy with team assignment, coach assignment, players' playing time, players' position on the field, or the team's win/loss record.
• Interpersonal Issues: Conflicts regarding other players' commitments or the behavior of other parents on the team.
• Club Hopping: A player moving to a different lacrosse club during the active season.
• Facility/Weather Disruptions: Practice or game cancellations due to weather or town field/facility issues.
• Personal Conflicts: Scheduling conflicts with a player's other sports, school events, or personal activities.
• Change of Mind: Voluntarily dropping out after the season has already begun.
• Relocation: A player moving out of town after the season start.
• Post-Season Start: Any request submitted after Opening Day once the season has officially started.
⚠️ Policy Terms & Special Exceptions
• Medical Documentation: In the event that a child is medically unable to participate in the registered program, a note from a doctor on official letterhead indicating that the player cannot participate is strictly required.
• Late Registrations: NYLA will not give refunds or prorated fees for missed practices or games due to a player registering for a program late in the season.
• Code of Conduct Violations: NYLA reserves the right to cancel a player's registration without a refund if the player and/or parent blatantly and/or repeatedly behaves contrary to NYLA core values.
• Discretionary Waivers: NYLA reserves the right to waive this Refund Policy at its sole discretion at any time. Such a waiver shall generally be in response to justified or highly unusual circumstances, and in no event shall NYLA be obligated to waive this policy.
💳 Payment Policy (All Programs)
The full payment amount is due by the beginning of the season the player is participating in. If the full payment is not completed by the official beginning of the season, the player will not be permitted to participate in any practices, clinics, or games.